Tales from Tech Support.

I had the best ever moment yesterday afternoon – I had a customer call up demanding to know how their FiOS (fibre optic) account got canceled, so I transferred her over to the FiOS support line… which is voice-activated, so it’s asking me in what area I want help as I’m dropping the customer in the queue.

“Internet,” I say.

“I’m sorry, I didn’t hear you. Where would you like to go? You can say Internet, DirecTV…”

“Internet.”

“I’m sorry, I didn’t hear you. Where would you like to go? You can say Internet, DirecTV…”

So I say, in as sleazy and most Southern Hick voice I can muster, “Inner-nayut!”

“One moment, please, while I transfer you.”

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Comments
One Response to “Tales from Tech Support.”
  1. Nicole says:

    This is definitely one of my favourite tech-support stories. I’m impressed that you thought to do that! I don’t know that I would have.

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  • About

    My name is Bobby.

    I write about random things a lot. I write a lot about random things.

    I write occasionally for Smashing Magazine and the London Community News online, and weekly for Interrobang, the student voice newspaper at Fanshawe College in London, Ontario.

    I've also been published by the Canadian University Press.
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