Tales from Tech Support.

So I got on this call that kept me on the phone for quite some time… the customer had no connection whatsoever, and I was getting line test results indicating no signal sync. I ran through all these steps with the customer that should have resolved things, but nothing was working, and things didn’t add up; the modem lights status didn’t match the line tests I was getting.

Anyway, I ask the customer to attempt to sync up the modem in a different phone jack, which results in the call being disconnected. I call the customer back at the alternate number, a cell phone, and she asks me to call the home line. So I call the line that I have in the account, the one that the service is provisioned for, and I get some random business!

So it turns out that a week ago or so, the phone service just up and gave her number away; one day she woke up and had no dial tone, so she called herself and someone else answered. Literally – gave her number away. And though she’d had a tech out to work on the lines, it was obvious that the service hadn’t been transferred over, and doubly obvious why I wasn’t getting a modem response, and the customer wasn’t getting connectivity.

“Well, Ms. Customer, I think I may know what the trouble is now…”

One Response to “Tales from Tech Support.”
  1. Mint says:

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    I’m sorry , If you think this is spam. but may i thank you again.


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  • About

    My name is Bobby.

    I write about random things a lot. I write a lot about random things.

    I write occasionally for Smashing Magazine and the London Community News online, and weekly for Interrobang, the student voice newspaper at Fanshawe College in London, Ontario.

    I've also been published by the Canadian University Press.
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